Shipping policy

SHIPPING POLICY

Thank you for shopping with Ruby Rose Super Food Dog Treats™. We carefully prepare and package every order so your dog’s treats arrive fresh and ready to enjoy.

PRE-ORDERS

Items identified as pre-orders are charged at checkout and are expected to begin shipping in early November 2026. This shipping date is an estimate and may change. If we cannot ship within the promised time frame, we will notify you and provide the choice to accept the delay or cancel the unshipped order for a full refund.

ORDER PROCESSING

In-stock orders are generally processed within 2–3 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.

SHIPPING

Shipping rates and available delivery options are calculated and displayed at checkout. Delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

ORDER TRACKING

When tracking information is available, customers will receive a shipping confirmation with tracking details after the order has shipped.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing an accurate shipping address at checkout. Please contact us as soon as possible if you discover an error in your shipping address. Once an order has shipped, we may not be able to change or redirect it.

DAMAGED OR MISSING ORDERS

If your order arrives damaged, incorrect, or is missing an item, please contact us promptly. Please include your order number and photographs of the product and packaging when applicable so we can help resolve the issue.

CONTACT US

Questions regarding shipping may be sent to:

Ruby Rose Super Food Dog Treats™
support@rubyrosedogtreats.com

Treat them like family.™