Shipping policy
SHIPPING POLICY
Thank you for shopping with Ruby Rose Super Food Dog Treats™. We carefully prepare and package every order so your dog’s treats arrive fresh and ready to enjoy.
ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.
SHIPPING
Shipping rates and available delivery options are calculated and displayed at checkout. Delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
ORDER TRACKING
When tracking information is available, customers will receive a shipping confirmation with tracking details after the order has shipped.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing an accurate shipping address at checkout. Please contact us as soon as possible if you discover an error in your shipping address. Once an order has shipped, we may not be able to change or redirect it.
DAMAGED OR MISSING ORDERS
If your order arrives damaged, incorrect, or is missing an item, please contact us promptly. Please include your order number and photographs of the product and packaging when applicable so we can help resolve the issue.
CONTACT US
Questions regarding shipping may be sent to:
Ruby Rose Super Food Dog Treats™
jim@rubyrosedogtreats.com
Treat them like family.™