Refund policy

Ruby Rose Return & Refund Policy

Your satisfaction and your dog’s happiness are important to us.

Because Ruby Rose Super Food Dog Treats are consumable food products, we cannot accept returns of opened products for health and safety reasons.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Please include your order number and, when possible, photos of the product and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

Unopened Products
Requests concerning unopened, unused products in their original sealed packaging must be made within 14 days of delivery. Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.

Shipping Charges
Original shipping charges are generally non-refundable. If the return is due to an error by Ruby Rose or a product that arrived damaged or defective, we will work with you to make it right.

Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

To request assistance with an order, please contact Ruby Rose Super Food Dog Treats through the contact information provided on our website.

Ruby Rose Super Food Dog Treats™ — Treat them like family.