Refund policy

Ruby Rose Return & Refund Policy

Your satisfaction and your dog’s happiness are important to us.

Because Ruby Rose Super Food Dog Treats are consumable food products, we cannot accept returns of opened products for health and safety reasons.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Please include your order number and, when possible, photos of the product and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

Unopened Products
Requests concerning unopened, unused products in their original sealed packaging must be made within 14 days of delivery. Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.

Shipping Charges
Original shipping charges are generally non-refundable. If the return is due to an error by Ruby Rose or a product that arrived damaged or defective, we will work with you to make it right. Customers are responsible for return shipping costs for unopened, non-defective products. Ruby Rose will cover return shipping costs for damaged, defective, or incorrect orders.

Refunds
Approved refunds will be issued to the original payment method within 5 business days after the returned product is received and inspected. Your bank or payment provider may require additional time to post the refund.

To request a return or assistance with an order, email support@rubyrosedogtreats.com. Do not return any product without prior authorization.

Ruby Rose Super Food Dog Treats™ — Treat them like family.